Accountability means you are never trapped. The cancellation terms below are written for the country you have selected above. For Success Led Selling, nothing is charged before a paying customer is delivered. For our executive consultation program, priced per executive per year and payable monthly, you may cancel and receive a prorated refund for any months not yet delivered. When you switch countries, the consumer protection framework, the cooling off window, and the governing jurisdiction all change to match the place where your business operates. Every path out of an engagement is written down before you step in, so you always know the way back.
Accountability means you are never trapped. You can cancel at any stage, and the cost of cancelling is always written down before the work begins, never invented afterwards.
There are two kinds of engagement. For Success Led Selling, you may cancel at any time before a paying customer is delivered and owe nothing, because we are paid only once the prospect we booked an appointment for becomes a paying customer. For our executive consultation program, priced per executive per year and payable monthly, you may cancel and receive a prorated refund for any months not yet delivered, within the 10 business days window granted by Consumer Protection Act 68 of 2008. Every cancellation path is governed by The laws of the Republic of South Africa, and every figure is shared with you in writing before it is invoiced.
We are a pay per results company. For Success Led Selling we are paid only once the prospect we booked an appointment for becomes a paying customer, so if you cancel before a paying customer is delivered there is nothing to pay. For our executive consultation program, which is priced per executive per year, you may pay monthly, and if you cancel we refund any months not yet delivered. No hour is ever counted that was not genuinely worked, and every figure is shared with you in writing before it is invoiced.
We want you to read these paths once, understand them fully, and then never have to think about them again. If a path is unclear, that is a signal to ask us before you begin, not after. Clarity before commitment is the foundation of every honest partnership.
There is no charge. We are paid only once the prospect we booked an appointment for becomes a paying customer, so nothing is owed. You owe nothing, and we respect your decision to step away.
The engagement is complete and you pay for the paying customer we delivered. Reputation and results both stay with you, and the working relationship ends cleanly.
For the executive consultation program, if you have paid the first annual payment or the first monthly installment and cancel within the cooling off window shown above, you receive a refund of any months not yet delivered. The window is set by the consumer protection law of your country.
You pay only for the work completed up to the cancellation date, and we refund the value of any months not yet delivered. Completed consultation sessions remain yours.
Your annual subscription is settled in full. The relationship continues on whatever terms you and we agree for any future work, and the results you achieved remain yours.
Accountability means you are never trapped. With Zibuke Africa you can cancel at any stage: for Success Led Selling nothing is charged before a paying customer is delivered, and for the executive consultation program you receive a prorated refund for any months not yet delivered, under The laws of the Republic of South Africa.
Zibuke Africa owns Success Led Selling, the technology that finds prospects and turns them into paying customers. We deploy autonomous agents that book appointments and connect prospects to human sales representatives, and we are paid only once the prospect we booked an appointment for becomes a paying customer. Our executive consultation program is priced per executive per year and may be paid as one annual payment or in monthly installments. Every cancellation path below is written down before the work begins, and every figure is confirmed in writing before it is ever invoiced.
Every cancellation path is governed by the consumer protection law shown above for your country, and every figure is shared with you in writing before it is invoiced. You can leave as cleanly as you arrived. Read our culture of accountability →
To cancel at any stage, send a single written notice to support@zibukeafrica.com from the email address we have on file for your engagement. State that you wish to cancel, and we will take care of the rest. We will confirm receipt within one business day, calculate any charge due using the method above, share that figure with you in writing, and settle the matter promptly. No phone trees, no delays, no disappearing acts.
There are no cancellation penalties beyond the genuine cost of work already performed. There are no administrative fees. There is no obligation to give a reason, though we always welcome your feedback so we can improve. You can leave as cleanly as you arrived, and that is how it should be.
A cancellation policy you understand fully is a sign of an honest partnership. Reach out, and a senior member of the team will walk you through any line that is not yet clear, for Success Led Selling or the executive consultation program.