We do not hide behind fine print. Because we are paid only once the prospect we booked an appointment for becomes a paying customer, a refund is simple: if we have not delivered a paying customer, nothing is owed. Our executive consultation program is priced per executive per year and may be paid as one annual payment or in monthly installments. When you switch countries, the data protection law, the consumer protection framework, the cooling off window, and the governing jurisdiction all change to match the place where your business operates. You will always know exactly where you stand, because you should never have to decode a policy to trust a partner.
In South Africa we say ubuntu, I am because we are. A refund policy built on ubuntu cannot hide behind fine print. It has to be honest, it has to be fair, and it has to treat your money the way we would want our own money treated.
Zibuke Africa is paid only once the prospect we booked an appointment for becomes a paying customer. That makes a refund simple: if we have not delivered a paying customer, nothing is owed and there is nothing to refund. Our executive consultation program is priced per executive per year and may be paid as a single annual payment or in monthly installments across twelve months. If you cancel, we refund the value of any months not yet delivered, within the 10 business days window granted by Consumer Protection Act 68 of 2008. Every figure is confirmed in writing before it is invoiced, and we do not profit until you generate revenue.
We are a pay per results company. We are paid only once the prospect we booked an appointment for becomes a paying customer, so there is no hourly rate to calculate and no public fee table to decode. For our executive consultation program, which is priced per executive per year, you may pay as a single annual payment or in monthly installments across twelve months so your company cash flow is protected. Every figure is shared with you in writing before it is invoiced, and no figure is ever changed without your written approval.
Accountability means you can see every outcome before you commit. The scenarios below cover every stage of an engagement, so there is never a stage where you are guessing what happens next.
There is no charge. We are paid only once the prospect we booked an appointment for becomes a paying customer, so nothing is owed and there is nothing to refund. You owe nothing, and we part as colleagues who simply did not find the right fit.
The engagement is complete. You pay only for the paying customer we delivered, and the work is done.
For the executive consultation program, if you pay the first annual payment or the first monthly installment and then change your mind within the cooling off window shown above, you may cancel and receive a refund of any months not yet delivered.
If you cancel during your consultation year, we refund the value of any months not yet delivered. Work already delivered is handed over to you, and any completed consultation sessions remain yours.
Once your annual consultation subscription is settled, there is nothing further to refund or to charge. The relationship continues on whatever terms you and we agree for any future work.
All working relationships are settled in full. The results you achieved remain yours, because your success was always the point.
In South Africa we say ubuntu, I am because we are. Our refund terms are honest: we prove with evidence everything we do before we ask to be paid, and we are paid only once the prospect we booked an appointment for becomes a paying customer. The Discovery Consultation and Success Assessment are free, and you pay only for results.
Zibuke Africa owns Success Led Selling, the technology that finds prospects and turns them into paying customers. We deploy autonomous agents that book appointments and connect prospects to human sales representatives, and we are paid only once the prospect we booked an appointment for becomes a paying customer. Our executive consultation program gives enrolled executives unlimited access to Management Training, Product or Service Packaging, and Operations and Systems Designs, priced per executive per year. Every refund path below is written down before the work begins.
We prove with evidence everything we do before we ask to be paid, and we do not profit until you generate revenue. If you cancel, you pay only for what was genuinely delivered, never for what was promised. Read our culture of accountability →
We hold only the information you choose to share with us, and we hold it for the sole purpose of serving your engagement. When you switch countries above, the data protection law shown here changes to the law that applies where your business operates. We process personal information lawfully, we keep it only as long as we need it, and we never sell it. If you ask us to delete it, we delete it, and we confirm to you in writing when it is gone.
Any request about your personal information can be sent to support@zibukeafrica.com. A senior member of our team will respond within the timeframe required by the law shown above.
A refund policy you do not understand is not an honest one. We would rather answer your question now than have you discover the answer later. Reach out, and a senior member of the team will walk you through every line, for Success Led Selling or the executive consultation program.